Onenote Not Connecting To Internet



To get the most power out of OneNote you want to be able to synchronise the contents of your notebooks between devices and possibly share them with other people.

Cloud based save, sync or sharing is a standard requirement for most software these days and OneNote is no exception by offering such a feature.

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However, due to the smart way that OneNote handles synchronisation and coupled with the fact that it’s generally called OneDrive sync – OneDrive of course being Microsoft’s cloud storage platform – confusion can ensue when people start to migrate to using OneDrive for notebook sync.

If you’re still experiencing sync problems after updating OneNote, click on the sync issue that best describes the issue you’re seeing, or scroll to the end of this article to report your sync issue to the OneNote product team.

What they tend to do is copy their notebooks from wherever they used to store them and then paste them into their OneDrive folder. This seems pretty sensible because it’s called OneDrive sync, so we just put the files into OneDrive, right?

Logical, yes. Correct, no.

Onenote Not Connecting To Internet

Another common confusion is that within OneNote a user might create a new notebook ‘on OneDrive’ – this is the default option when creating new notebooks with OneNote – but when they come to browse their OneDrive folder to find the notebook, say they want to back it up or make a copy, they can’t find it.

Right here is the point where it can get slightly confusing and this is what I’d like to address with this article.

To be clear, the two confusions are:

  1. a notebook that is demonstrably ‘on OneDrive’ remains invisible when access is attempted using the OneNote app
  2. a notebook that was created by OneNote to be stored on your OneDrive cannot be found, instead there’s a strange file that’s only 1KB is size and it most definitely is not a OneNote notebook

Why is this?

Onenote Can't Connect To Internet

There is a lot of magic going on behind the scenes when OneNote & OneDrive are syncing your changes between machines.

Normally, cloud sync services like OneDrive or Dropbox copy the newest version of the file up to the cloud and then send it out to all the other devices logged in to that account.

When OneNote does its native ‘OneDrive sync’ it actually only sends the changes up to the cloud which subsequently then sends these changes out to the other devices.

The important thing is that you have a full copy of the notebook on your local machine and it’s only the changes that are being synced.

That is to say the file isn’t actually on OneDrive as a file that you can open. You have the notebook stored on your machine (tucked away somewhere) and it just happens that it’s on the OneDrive servers where this special OneNote-only synchronisation occurs, hence the confusion.

The placeholder that sits within your OneDrive with the same name as the notebook is just a shortcut to the web-only OneNote view. If you open the file with a text editor you can see the contents:

Ok, so what does this all mean?

If you want to share your notebook between devices and/or other people then you need to use the OneNote program itself to plumb in the syncing. It needs to create or move the notebook and then tell OneDrive that you’re now using OneNote syncing, hiding the notebook and then leaving that shortcut placeholder.

What I actually want is a physical copy of my notebook so I can back it up

You can get that and still use OneDrive syncing. Under Options > Save & Backup you can tell OneNote to automatically place backups in a location that you dictate on schedule between once a minute and once every 6 weeks. Confusingly you could even set that backup folder to be on OneDrive where it would then sync the actual .one OneNote file(s) between your machines as you would expect.

But I really don’t want to use OneDrive

Firstly it’s worth noting that to use OneNote syncing to OneDrive you don’t need to install the OneDrive cloud sync software; it’s all built into OneNote.

But that said, if you really want to lose the ability to sync your notebook to mobile devices or if you are prepared to get sync conflicts when you share the notebook old-school using your cloud sync platform, then this is still an option for you.*

When creating a new notebook simply don’t select OneDrive as the location, choose This PC and select where you’d like to store the physical file.

If, however, you are already syncing your notebook via OneDrive then just use the export command. Export the page, section or entire notebook into the OneNote native format and you can put it wherever you want. OneNote will still be able to open it. You just cannot share it very easily (or effectively).

* this is not currently an option for iOS, Android or OSX versions of OneNote, your only option is to use OneDrive syncing.

I definitely want to start syncing using OneDrive so I can get my notebooks on all devices, how do I make it work?

Assuming you have a .one or .onepkg file created by OneNote you just open it normally; you don’t copy the notebook to OneDrive first.

Then go to File > Share. Select (or login) to your OneDrive and press Move Notebook.

All the magic now happens and you should eventually see the shortcut file in your OneDrive folder.

If you open the OneNote program on your phone or other device, that notebook should now be in the list of notebooks that you have available to open.

Summary

A lot of magic happens under the hood with OneNote syncing. To get it working you simply need to use the OneDrive syncing options within OneNote itself.

If you’d like to delve slightly deeper into how that syncing magic works then check out this blog post by Omar Atay, who works on the OneNote team and is the developer of Onetastic a very popular OneNote add-in.

More like this?

If you found this useful then you might like my OneNote blog as it covers similar topics.

Also, if you’re looking to super-charge your OneNote productivity then I have a book in the works that will help you Get Stuff Done with OneNote.

Summary :

What is OneNote? Why is OneNote not syncing? How to solve the OneNote sync error? This post will explain all of these questions and show you how to solve the problem OneNote not syncing. Besides the OneNote, you can also use MiniTool software to sync files.

Quick Navigation :

What Is OneNote?

OneNote is a computer program, designed to take notes, compile research data, organize information. It gathers users’ notes, drawings, screen clippings, audio material, etc. The OneNote program can be used on Windows 10 devices, Android, MacOS, IOS or on the Web.

It can also sync notes, data and files to the Cloud like OneDrive. The files and data can be shared with other users over the Internet or the Network.

However, due to its cross-platform design, you may encounter the OneNote not syncing problem when you sync your data to the Cloud such as OneDrive. Hence, what may give rise to this OneNote sync error?

Why Is OneNote Not Syncing?

In fact, there are many reasons resulting in OneNote not syncing. The OneNote stores notebooks or files in the Cloud using OneDrive, so there is a potential for the internet connection problem, delaying when working on a notebook online with several people or other reasons. Here, we briefly list some of them in the following section.

  • Internet connection;
  • Outdated OneNote version;
  • Not enough space;
  • Server errors;
  • Service not available;
  • Misplaced sections in OneNote;
  • And other reasons.

But no matter what the reason is, do you know how to solve the issue OneNote not syncing? In the following section, we will demonstrate how to solve the OneNote notebook not syncing problem with the detailed instruction.

Disabling or removing OneDrive in Windows 10 would be an easy job. This post will tell you how to disable or remove OneDrive with a few steps.

How to Fix OneNote Not Syncing?

In this section, the solutions for OneNote app not syncing problem will be displayed. If you have the same trouble, keep on your reading.

Solution 1. Update OneNote to the Latest Version

In the beginning, we will show you the first solution for OneNote notebook not syncing problem. As mentioned in the above section, the OneNote not syncing problem may be caused by the outdated OneNote version.

So in order to resolve this problem, updating the OneNote to the latest version is necessary. Continue based on the following tutorial.

Step 1: Click on Start button of Windows 10, scroll down and choose Microsoft Store to continue.

Step 2: In the popup window, click the See more icon (it usually shows as three dots) on the right corner of this windows. Then choose Download and updates.

Step 3: Next, click Get updates to continue.

After you have updated the OneNote, run it again and check whether the issue OneNote not syncing is solved.

Solution 2. Check Notebook on the Web

If you encounter the OneNote not syncing when running the program, you can check whether it works normally on the Web. This way can help you determine if the problem is caused by the server or by the desktop OneNote itself.

Now, here is the tutorial.

Step 1: Launch OneNote, click File and select Info.

Step 2: On the right window, right-click the link and choose Copy to continue.

Step 3: Open the Web browser. Paste this link to the browser and hit Enter to open this notebook.

If you are able to open this notebook on web and the changes also appear. Thus, the problem OneNote not syncing may be caused by the desktop version of this program. Thus, you can try closing and re-opening OneNote, and then check whether the issue OneNote app not syncing is solved.

Tip: If you are able to open this notebook in the web but the changes don’t appear, you can check the sync status by clicking View Sync Status button to find out the particular problem and fix it.

If re-opening OneNote cannot fix the OneNote not syncing problem, you need to continue to read the following solutions.

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Solution 3. Sync a Notebook Manually

Sometimes, when sharing a notebook with other people, you may encounter the section notebook failing to sync problem. So, in order to solve this OneNote notebook not syncing problem, you can try to sync a notebook manually, especially when you are working with others on a shared notebook.

Now, here is the tutorial.

Step 1: Launch OneNote, click File and choose Info to continue.

Step 2: In the pop-up window, click View Sync Status button on the right side to continue.

Step 3: In the pop-up Shared Notebook Synchronization window, click Sync Now to continue.

After that, you can sync notes to OneDrive. So, if you encounter the issue OneNote not syncing, try sync it manually.

Tip: If there is only one section refusing to sync, you can also choose to copy the pages to a new section and delete the old one. Then try to sync the new section and check whether the issue OneNote not syncing is solved. If deleting section doesn’t work, try to empty the Recycle Bin under the History tab of OneNote.

Solution 4. Check Storage Space

As we have mentioned in the above section, the OneNote sync error may be caused by the storage space. If you encounter the OneNote notebook not syncing issue with error code 0xE00015E0, it means that either your device does not have enough space or the notebook is too to sync.

Thus, in order to solve the issue OneNote not syncing Windows 10, you need to optimize files or remove unnecessary backup files.

Now, here is the tutorial.

Optimize Files Size

Step 1: Open OneNote, click File and choose Options.

Step 2: In the pop-up window, click Save & Backup.

Step 3: Click Optimize All Files Now under Optimizing files section. It may take some time to optimize the files.

Besides optimizing files, you can also choose to remove unnecessary backup files to manage the space.

Delete Unnecessary Backup Files

Step 1: Press Windows key and R key together to open the Run dialog. Type %localappdata%MicrosoftOneNote in the box and click OK to continue.

Step 2: In the pop-up window, double-click the folder that corresponds to the version number you have installed. For example, it shows 16.0 if you are using OneNote 2016. It shows 15.0 if you are using OneNote 2013. Then choose Backup folder to continue.

Step 3: Delete the files or folder you do not want to save.

Tip: To manage storage space, you can also choose to reduce the number of backups under Backup section on OneNote Options window.

When you have finished all steps, you can check whether the issue OneNote not syncing is solved.

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Solution 5. Solve Content Sync Conflict

If you and another user attempt to edit the same part of a page at the same time, the version conflict messages will appear. In such a situation, OneNote creates multiple copies of the page to avoid data loss and the error message appears on the yellow information bar. Thus, it may lead to the error OneNote not syncing.

Now, here is the tutorial to solve the content sync conflict resulting in OneNote not syncing.

Step 1: Click the yellow information bar at the top of the page on OneNote which lists the conflict message.

Step 2: Copy the content from the temporary page that shows the error, and then past the content on the primary page.

Step 3: Right-click the page that encounters the error, then delete it.

When you have finished all steps, you can check whether the OneNote sync issue is solved.

Solution 6. Try Another File Sync Software

As is well known, the OneNote can be used to sync notes, files or data to the Cloud such as OneDrive. But it always encounters some problem, such as OneNote not syncing. In particular, when you want to sync files to keep them safe, you may meet some inconvenience if the OneNote fails to work.

So, it is recommended to try another reliable file sync program. Here, we recommend the professional file sync software – MiniTool ShadowMaker. It enables you to sync files to hard drives, Network or shared folders.

Besides the synchronization feature, MiniTool ShadowMaker is also a piece of professional Windows backup software which can back up files, folders, disks, partitions, and the operating system.

It also enables you to clone OS to SSD without losing data. So, with so many features, it is a great tool to keep data safe.

Therefore, you can download MiniTool ShadowMaker Trial from the following button or choose to purchase an advanced edition.

But please note that MiniTool ShadowMaker does not support syncing files to cloud storage space. In fact, the Cloud storage space supports only a certain amount of files or folder. For example, the maximum size of files in OneDrive is 15GB. If files exceed that, you should pay for it.

However, MiniTool ShadowMaker enables you to sync files without limit. It can also transfer large files with a quick speed. The most important one is that you will not encounter the OneNote sync error or other sync errors.

Now, here is the tutorial on syncing files.

Step 1: Install MiniTool ShadowMaker, launch it, and click Keep Trial to continue.

Step 2: After entering its main interface, click Connect in This Computer to continue.

Step 3: Then go to Sync page. Click the Source module to choose the file sync source, and then click OK to continue.

Step 4: After selecting the file sync source, click Destination module to choose the target destination to save the files. Here are five available paths including Administrator, Libraries, Hard Drives, Network, and Shared Folders. It is suggested to choose an external hard drive as the destination. Then click OK to continue.

Step 5: After selecting the file sync source and destination, click Sync Now to perform the task immediately. Or, click Sync Later to delay the task, but you need to restart it on the Manage page.

After all steps are finished, you have successfully synced the files to the external hard drive. With this software, you will not encounter the OneNote not syncing issue and it also brings you some convenience to sync files.

In the above part, we have introduced how to fix the OneNote not syncing issue with several solutions. The issue OneNote not syncing may be caused by several reasons. If you have come across the same trouble, these solutions introduced in the above part may help you solve the OneNote sync error.

Bottom Line

Onenote Won't Connect To Internet

To sum up, this post has introduced what may lead to this OneNote sync error and also has walked you through how to fix the OneNote not syncing issue. If you have encountered the same issue, try these solutions.

If you have any better solutions to fix this OneNote notebook not syncing problem, you can share them in the comment zone.

If you have any problems with MiniTool ShadowMaker, please don’t hesitate to contact us via the email [email protected] and we will reply to you as soon as possible.

OneNote Not Sync FAQ

  1. Open OneNote.
  2. Click File and choose View Sync Status.
  3. In the Shared Notebook Synchronization dialog box, click Sync manually.

If you encounter the issue OneNote not syncing, you can try the following solutions.

  1. Update OneNote to the latest version.
  2. Check Notebook on the Web.
  3. Sync a notebook manually.
  4. Check storage space.
  5. Solve content sync conflict.
  1. Open OneNote.
  2. Click File > Info > View Sync Status.
  3. In the Shared Notebook Synchronization dialog box, click Sync All to sync all your shared notebooks.
  4. Click Sync Now to continue.
  1. On Windows 10, the Backup folder is located at C:Usersuser nameAppDataLocalMicrosoftOneNoteversionBackup.
  2. On Windows Vista, the Backup folder is located at C:Usersuser nameAppDataMicrosoftOneNote12.0Backup.
  3. On Windows XP, the Backup folder is located at C:Documents and Settingsuser nameLocal SettingsApplication DataMicrosoftOneNoteBackup.




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